At Rand Water, we are committed to ensuring that we provide you with the best possible service 
and that we consistently exceed your expectations.Customer service excellence is one of our key
priorities.
 
There is a strong expectation for superior customer service by a number of stakeholders, including
customers and government; therefore in order to demonstrate our commitment to ensuring high
levels of customer service, we have developed this Customer Charter. The Charter is intended to 
represent our promise to you in terms of customer service and excellence and entails a list of what
you can expect from us.
 
The service standards contained in this charter represent the minimum acceptable performance that we
promise you.We expect that we will exceed the standards in several areas.
                  
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