At Rand Water, we are committed to ensuring that we provide you with the best possible service and that we consistently exceed your expectations.Customer service excellence is one of our key priorities.

There is a strong expectation for superior customer service by a number of stakeholders, including customers and government; therefore in order to demonstrate our commitment to ensuring high levels of customer service, we have developed this Customer Charter.  The Charter is intended to represent our promise to you in terms of customer service and excellence and entails a list of what you can expect from us.

The service standards contained in this charter represent the minimum acceptable performance that we promise you.  We expect that we will exceed the standards in several areas. Read more