This information manual (“the Manual”) is published in terms of Section 14 of the Promotion of Access to Information Act No. 2 of 2000 (“the Act”). The Act gives effect to the provisions of Section 32 of the Constitution which provides for the right to access to information held by the State and to information held by another person that is required for the exercise and/ or protection of any right. The purpose of the Act is to foster a culture of transparency and accountability in both the public and private sectors by affording any person the right of access to information to enable them to exercise and protect all rights to the full extent required.The purpose of this Manual is to set out the procedures to be followed and criteria that have to be met for anyone (“the requester”) to request access to records in the possession or under the control of Rand Water.