Rand Water

Rand Watern prototype1

Medical Aid

Dear Stakeholder,

We care about your information. The Council for Medical Schemes (CMS) is committed to ensuring that your personal information is protected. We are compliant with the implementation of the Protection of Personal Information Act (POPI Act 4 of 2013) which has come into effect from today. In terms of the POPI Act, we are:

• Making sure that your personal information is not stored in an unsafe environment
• There are no copies of your information in an unsecure location
• No unauthorised CMS staff or any other persons have access to your information
• Your information will never be shared with third parties without your consent

Our POPIA Manual will outline what measures are in place to secure personal information and will soon be available on our website. Stay safe!

Rand Water Medical Scheme is nonprofit restricted medical scheme catering specifically for the Rand Water employees and their immediate families. It was founded in 1918 and is registered (registration number 1201) in terms of the Medical Schemes Act 131 of 1998, as amended. The Scheme offers 2 Benefit Options , namely Option A ( Comprehensive Product ) and Option B plus (Standard) .Both product offerings are very rich, i.e. benchmarked and competes comfortably against higher options of the Largest Open & Closed Medical Schemes in the Market. The solvency ratio has been well maintained above 25% of the statutory requirement by Council for Medical Schemes

Click here for Rand Water Medical Scheme

Afrocentric Health – Administrator
Medical Aid Enquiries Contact Details – covers all the services offered by RWMS based on the option chosen

Rand Water Medical scheme Services:

1. Tel: 086 111 4476
2. Web:Hosting.cumulusis.com/Randwater/home/login
3. Queries:rdw.claimsqueries@afrocentric-ics.com
4. Memberships:rdw.membership@afrocentric-ics.com
5. Contributions:rdw.contributions@afrocentric-ics.com
6. Benefit for ApplianceWeb:rdw.benefitappliance@afrocentric-ics.com
7. Providers Banking Details Update:providers@afrocentric-ics.com
8. Website related issued and errorsBenefit for ApplianceWeb:providers@afrocentric-ics.com/

1. Emergency Number: 084 124
2. Website:

Dental Risk Company(DRC) for Dental Management(in and Out of Hospital)
1. Tel: 086 111 4476
2. Fax: 086 111 4476
3. Email: Dental Pre-Authorization auth@dentalrisk.com

Medikredit- for chronic Medication Authorisation

1. Tel: 0800 132 345 /086 093 2273/0861114476 and select option 2
2. www.medikredit.net
3. www.medikredit.co.za
4. Email: chronic@medikredit.co.za

Afrocentric Integrated Corporate Solutions (Medical Adisory Services, Hospital Claim Adjudication)

1. Hospital Pre-Authorization 0861 114 476 & Select Option 1
2. Disease Management (HIV & Aids, Oncology and Diabetes) 0861 114 476 & Select Option 3


For Emergencies: During the Week After Hours, Weekends and Public Holidays, please go to the nearest Hospital Emergency Department for medical attention, should you be admitted, the hospital authorisation number will be obtained on the first working day. Click here for escalation process

Tel: 0861 123 267
Fax: 0124 310 608
Email: information@medicalschemes.com
Address: Private Bag X34, Hatfield, 0028
Read more about the Council for Medical Scheme

Prescribed Minimum Benefits (PMBs) refer to the benefits contemplated in section 29 (1) (o) of the Medical Schemes Act (the Act) 131 of 1998, and consist of the provision of the diagnosis, treatment and care costs. Read More

New Medicine Dispensing Fee: Read More

Click here To View Rand Water Medical Scheme Forms.

Click here To View Rand Water Medical Scheme Documents.

Click here To View Rand Water Medical Aid Escalation Process Document.

Rand Water